Refund Policy

CANCELLATION POLICY

All orders can be cancelled until they are shipped/dispatched from our stock. If your order has been paid and you need to cancel or change it, you must contact us within 24 hours maximum. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUND POLICY/APPLICABLE

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment/replacement for ordered products if:

  • you do not receive them within the guaranteed time (30 days to the international. 20 days to United stat / Australia. not including 2-3 days of processing)
  • you receive totally the wrong product.
  • you receive a damaged product.
  • you do not want the product you have received (but you must return the item at your own expense for the shipment and the item must be totally unused. or you can just contact us to solve it)
REFUND POLICY/NOT APPLICABLE

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by contacting us on our website or/and Facebook Officiel Page.

RETURN POLICY

in case of refund request is approved you will get the nearest location address to where you can return the packaging for (it is not always on your country if the shipping adress was international). once we receive/check the package we approve for the refund request.

in some cases where we are mistaken on the product send (The sizing, Color, or other product was shipped to you wrongly). You don’t need to send it back, you keep the product, and we will send the right one again or just give you a 100% Refund Back immediately! We just want you to be happy.

GUARANTEED SHIPPING PERIOD

The processing time for orders is 1-3 business days. After that you will be issued a tracking number, the general shipping times are displayed in the table below:

Shipping Type  Country Estimated Time
Free Shipping United States
Australia
9-21 Business Days
Free Shipping International 10-30 Business Days

*Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.